Emotionally Intelligent Adviser

Emotion plays a huge part in the customer relationship. It is not just dealing with the emotions of the customer contacting us, but also managing our own emotions to make sure they do not adversely affect either our work life or our personal life.

What you'll learn

1) How to find respond appropriately to customer emotions

2) How to manage your own emotional state

3) How to keep your levels of motivation where they need to be

Why employers value these skills

People who are emotionally aware enjoy their work more, deal better with pressure and handle customers more effectively.

Jobs this course is suitable for

Customer Service Adviser, Helpdesk Agent, Telesales Agent, Telemarketer, Team Manager

How long this free course takes

Each training course is completely free of charge and takes around 20 minutes to complete

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