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Call Centre Administrator / Customer Service
Barnett (32)
Salary(£ 18000.00)
Description
The sister company of the UK’s number one provider of heating & plumbing labour are recruiting full time call centre administrators to join their successful customer service team at their modern offices based in Barnet.
We`re looking for people with strong initiative, high energy levels and the ability to work under pressure. You should be a competent user of Microsoft Office, be resilient and have good administrative and communication skills.
As a call centre administrator you will be responsible for handling customer service enquiries and queries, establishing the customers’ requirements and directing engineers to jobs whilst ensuring targeted response times are achieved.
There are still a few places available for interviews so apply now for the chance to work in an exciting, modern and dynamic environment as a key member of a highly motivated and professional customer service team.
The ideal call centre administrator will have the following skills and experience:
- 2 years customer service experience.
- Previous call centre experience.
- Good communication skills.
- Organised, professional and efficient.
- Team player with ability to shine as an individual.
In return you will receive:
- Generous salary £15,000 - £18,000 DOE
- Opportunity to earn overtime & bonus
- Skills training and development
- Holidays and Benefits
Suggested Courses:
Creating advocates
Effective questioning-Customer Service
Emotionally intelligent advisor
Handling Difficult Customers
Whats this
Salary
18000.00
Job Type
Customer Services
Status
Full-time
City
Barnett
Sales / Telesales / Call Centre / PS05001
Soutport (30)
Salary(£ 35000.00)
Description
Award winning, well-established finance and insurance company, are recruiting for several full time telesales consultants to join their successful telesales team at their modern call centre based in Southport.
We`re looking for competitive, enthusiastic self-starters with lots of energy and an ability to hit telesales targets. You should be resilient with the ability to work under pressure and have good negotiation skills.
There are still a few places available for interview dates in January and February so apply now for the chance to work in an exciting, modern and dynamic environment as a key member of a highly motivated and professional team.
The ideal telesales consultant will have the following skills and experience:
- Proven Sales Background.
- Proven ability to hit sales targets and deadlines.
- Good communication skills.
- Ability to produce accurate work and work effectively under pressure.
- Team player with ability to shine as an individual.
In return you will receive:
- Generous basic salary of up to £19,000
- Achievable on target earnings of £35,000
- Skills training and development
- Holidays and Benenfits
Suggested Courses:
Closing
Effective Questioning
Objection Handling
Rapport
Whats this
Salary
35000.00
Job Type
Sales
Status
Full-time
City
Soutport
Call Centre Bonus & Incentives Manager
Stoke (29)
Salary(£ 30000.00)
Description
Industry leading insurance company who provide an impressive portfolio of products for many major household names are looking for a Bonus & Incentives Manager to join their successful management team at their modern call centre based in Stoke-onTrent.
The call centre has c.500fte and operates as a telesales / telemarketing function. As the Bonus & Incentives Manager you will report directly to the Head of Call Centre and be challenged with delivering the maximum return on investment from the call centre’s bonus and incentives budget.
You will be able to demonstrate the ability to manage a budget, use MI & prepare reports, manage stakeholders, be creative and influence people to deliver results on target.
This is a brand new position and the company are keen to get the right person for the role and as such are looking for applications from people with a wide variety of backgrounds, including roles such as Call Centre Manager, Business Change Manager, Telesales / Telemarketing Manager.
A the Bonus & Incentives Manager you will have the following skills and experiences:
· Ability to analyse & make recommendations for change
· Experience at team manager level as a minimum
· Proven track record of delivering to targets
· Fluent in management reporting techniques
· Self motivated with strong interpersonal skills
· High level of written & spoken communication skills
In return you will receive:
· Excellent salary - negotiable depending on experience
· Free Health Scheme, Pension & Life Insurance
· Subsidised Gym & Canteen
· Excellent Training & Development
· Career Progression Opportunities
Suggested Courses:
Managing Performance
Influence
Coaching
Closing
Effective Questioning
Objection Handling
Rapport
Motivation
Whats this
Salary
30000.00
Job Type
Sales
Status
Full-time
City
Stoke
Telesales / Telemarketing - Crewe
Crewe (27)
Salary(£ 19000.00)
Description
A well established, family run, business to business telemarketing and telesales company is looking for telesales and telemarketing people to join their successful and growing team based at their modern call centre in Crewe.
The company was established in 1998 and represent major brand names in both the UK and USA working with customers from a wide range of industrial, commercial, private and public sectors.
As a member of the telesales / telemarketing department you will sometimes be working as part of a team and sometimes on your own (depending on the project) with your main duties including:
· Telemarketing and telesales
· Lead generation & appointment setting
· Client research & competitor surveys
· Following up leads / enquiries
· Working to realistic targets
· Focus on high quality of work
· Attending in house training
The ideal telesales / telemarketing candidate will have the following skills and experineces:
· Strong sales background (Telesales / Appointment Maker / Business Development)
· Confident & outgoing
· Drive and enthusiasm
· Good communication skills
· Competent I.T. skills
· Team player with ability to shine as an individual
· Desire to grow & develop through training
In return you will receive a basic salary up to £16,000 pa with an OTE £19,000, an option to complete NVQ on the job training plus ad-hoc and weekly incentive give aways.
Suggested Courses:
Closing
Effective Questioning
Objection Handling
Rapport
Whats this
Salary
19000.00
Job Type
Sales
Status
Full-time
City
Crewe
Dialler/ IT Manager - Manchester
Manchester (21)
Salary(£ 34000.00)
Description
Newly established contact centre specialising in outbound sales to accident claims customers are rapidly growing and as a result require a Technical & Dialler Manager to be responsible for the IT, dialler, data & MI of the operation.
The job holder will be responsible for the following key areas:
* First line system support including PC, Server, Telephony, Dialler
* Data management and exploitation
* Production of MI reports from the various systems and analysis
* Making performance recommendations to operations team members
* Introduction of MI to support intra day management of the operation
* Management of business continuity plan
* System maintenance and support across IT, telephony and dialler
Ideally you will have experience in a similar role in a contact centre and ideally within an outbound sales environment.
You will need to be flexible in your approach as this is small but rapidly growing organisation with a dynamic and informal culture.
You must have eligibility to work in the UK and be able to attend two interviews in Manchester in the next 3 weeks.
The role is based in Manchester and the salary is to £34k
The hours are varied and involve some evenings
Salary
34000.00
Job Type
Sales
Status
Full-time
City
Manchester
Business Information Analyst / Wakefield
Wakefield (20)
Salary(£ 21176.00)
Description
This a fantastic opportunity to join a national organisation operating within the public sector who are seeking an experienced Business Information Analyst to join their successful call centre team at their modern call centre based in Wakefield.
As a Business Information Analyst you will play an integral role within the call centre providing Business Analysis across a variety of functions. The role is essential in developing the standards of Business Analysis Information to report against Services offered by the organisation.
Working as part of the Business Analysis Team ensuring consistent, uniformed and structured Business Analysis information is provided.
You will be responsible for a variety of day to day tasks, maintaining a shared mailbox handling customer correspondence through appropriate communication channels, attending meetings and completing individual ad-hoc reporting activities within the remit of the Business Analysis Team.
You will support the management team within the call centre and contribute to the delivery of the other initiatives by helping to resolve complex queries, issues/problems offering expertise where appropriate.
You will work closely with the Forecasting & Capacity Team, the Scheduling Team and other key stakeholders external and internal to the call centre.
The ideal Business Information Analyst will have the following skills and experiences:
- Previous call centre analytical / scripting experience
- Good at building relationships with internal & external customers
- Excellent verbal and written communication skills
- Data comparison, logical analysis, data exploration, statistics
- Computer knowledge including spreadsheets/databases (Access/Excel, Crystal)
- Able to work well as part of a team as well as under your own steam
- Degree level qualification or equivalent relevant experience
In return you will receive:
- Salary £21,176
- Holidays, Pension & Benefits
- Ongoing Training & Development
- Career Progression Opportunities
Salary
21176.00
Job Type
Customer Services
Status
Full-time
City
Wakefield
Team Leader, Customer Service (CTL01002)
Hatfield (17)
Salary(£ 22000.00)
Description
The UK’s leading, premium express delivery company who currently provide high quality, flexible and innovative courier services across the UK, Ireland and worldwide are looking for Customer Service Team Leaders to join their successful customer service team at their brand new call centre based in Hatfield.
As a call centre Customer Service Team Leader you will managing a team of advisers taking inbound calls to from customers, establishing their requirements and making recommendations suitable for their needs.
We are looking for confident, enthusiastic and motivated people with the ability to provide world-class customer service.
The ideal Customer Services Team Leader will have the following skills and experiences:
· At least 2 years team leader experience in a call centre (sales or service)
· Strong coaching competencies, monitoring & feedback etc
· Ability to work under pressure
· Able to work well as part of a team as well as under your own steam
In return you will receive:
· Basic salary of £20-22k pa
· Excellent Training & Development
· Career Progression Opportunities
Salary
22000.00
Job Type
Team Manager
Status
Full-time
City
Hatfield
Customer Service (CTL01001)
Hatfield (16)
Salary(£ 13700.00)
Description
The UK’s leading, premium express delivery company who currently provide high quality, flexible and innovative courier services across the UK, Ireland and worldwide are looking for Customer Service Advisers to join their successful customer service team at their brand new call centre based in Hatfield.
As a call centre Customer Service Adviser you will be taking inbound calls to from customers, establishing their requirements and making recommendations suitable for their needs.
We are looking for confident, enthusiastic and motivated people with the ability to provide world-class customer service.
The ideal Customer Services Adviser will have the following skills and experiences:
· Any customer service experience, call centre or face to face
· A good telephone manner
· Ability to work under pressure
· Able to work well as part of a team as well as under your own steam
In return you will receive:
· Basic salary of £13,572 pa
· Excellent Training & Development
· Career Progression Opportunities
Salary
13700.00
Job Type
Customer Services
Status
Full-time
City
Hatfield