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Terms and Conditions

Terms and Conditions of use for Jobseekers
Terms and Conditions of business for recruiters
Terms and Conditions of Training Courses

Terms and Conditions

This web site is owned and run by Call Centre Connect Ltd and is provided to you subject to the following terms and conditions. By using the site and the services available on it you are deemed to accept these terms and conditions.

Data protection

Our use of CVs and other personal details supplied by users of this site is governed by our privacy policy. Please click here to view our privacy policy.

Use of the site

Call Centre Connect Ltd grants to you a personal, non-exclusive, non-transferable, royalty-free licence to use all the material on the Web Site (including but not limited to: software, documentation, text, pictures, sounds, graphics, articles, video or audio clips, and advertising material) ('Call Centre Connect Material') on the basis that:

You are entitled to view, copy, print, access, download and transmit (for the purposes expressly permitted in these User Terms) and store the Call Center Connect Material for your own personal, non-commercial use provided that you do not remove any notices relating to the ownership of copyright or other intellectual property rights in the Call Centre Connect Material; modify, translate, reverse engineer, reproduce, decompile, disassemble (except as expressly permitted by law) or create derivative works of any of the Call Center Connect; rent, lease, sub-licence, loan, copy or give or transfer any rights in the Call Centre Connect Material in any form, to any person or entity without the prior written consent of Call Center Connect Ltd.

Any product, process or technology referred to in the Call Centre Connect Material may be subject to other intellectual property rights of Call Centre Connect Ltd and are not made available hereunder.

Unless Call Center Connect Ltd has expressly granted you permission in writing, you may not use the Call Centre Connect Material for any purpose other than those set out above.

Ownership of Intellectual Property Rights

Notwithstanding the limited rights granted to you in accordance with these terms & conditions, Call Centre Connect Ltd retains all ownership, title and interest in the intellectual property rights contained in the Call Centre Connect Material including but not limited to copyright, database rights, trade marks, patents, service marks, design rights (whether registerable or otherwise) know-how, trade or business names, domain names, goodwill associated with any of the foregoing and other similar rights or obligations whether registerable or not in any jurisdiction in the world.

Viruses, Hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

CVs and job advertisements

CVs and job advertisements contained on the site are provided by jobseekers and by employers or third party recruitment companies and are not vetted by us. We accept no responsibility or liability for the contents of CVs or advertisements and expect jobseekers and employers to carry out any verification, as they deem necessary.

Services

Services and information provided on the site by Call Centre Connect Ltd are intended to assist in the job seeking or recruitment process. We do not provide any guarantee as to their suitability or potential of success. You should obtain independent advice before relying on information provided on the site in circumstances that have the potential to result in loss or damage.

Site availability

We make every effort to ensure continuous availability of the site and all the services available on it but do not accept any responsibility for the consequences of interruptions or delays however caused. We may also alter the sites design and specification at any time.

Limitation of liability

Our liability for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss.

Training Courses

Successful completion of call centre connect training courses does not provide a recognised qualification (see course Ts & Cs).

Credit card payments

Some of our services require payment to access. The payments are made by credit card using PROTX's secure transaction environment. Please visit PROTX�s web site for more information.

Refunds

Our system will only charge your credit card when the product or service you have requested has been dispatched. If you have difficulties with the above system, please contact us on 08712 007321. Products and services provided by call centre connect are dispatched electronically unless otherwise agreed in writing in advance.

Browser policy

If your browser is not supported, you may still be able to access our site, but you may encounter some display problems, CallCentreconnect.co.uk also requires jobseekers to enable session cookies and JavaScript, in their browser.

Governing law

These terms and conditions shall be interpreted in accordance with English law and all disputes shall be decided by the English courts.

Terms and conditions of business for recruiters

In these terms and conditions:

1. 'Customer' means any person, company, organisation or firm which purchases Services from us;
2. 'Order Form' means an order for Services on a form provided by us (in any format) and signed by a Customer;
3. 'Services' means all recruitment products and services made available by us from time to time;
4. 'Contract Month' means, in respect of any Order Form relating to the provision of Services for a specified period of months, the calendar month commencing on the start date specified in the Order Form and ending on the day before the same date in the next calendar month. For example, the calendar month commencing on 24 January and ending 23 February;
5. 'Contract Term' means the full term specified in the Order Form.

Data protection

Our use of CVs and other personal details supplied by users of this site is governed by our privacy policy. Please click here to view our privacy policy.

Use of the site

Unless Call Center Connect Ltd has expressly granted you permission in writing, you may not use the Call Centre Connect Material for any purpose other than those set out above.

Ownership of Intellectual Property Rights

Viruses, Hacking and other offences

Services

Commencement of Services

Call Centre Connect Ltd will not provide Services pursuant to any Order Form until the Order Form has been returned to us, in a form approved by us and confirmed by the Customer by way of either signature or electronic confirmation.

Prices

Prices are guaranteed for the period stated on the Order Form, are confidential and may not be disclosed by the Customer to any other party. A job posted on CallCentreConnect.co.uk will remain live for 28 days or such shorter time as agreed with the Customer. The Customer will be charged for any extension of this time as a new posting. Any jobs posted in addition to the number of jobs agreed on the order form will be charged at a price per job agreed with the customer at the time of entering into the contract. Where a price has not been negotiated, £795 per job will be charged for each job over the agreed number. If a customer deletes a job and then either reposts it or posts another, this will be classed as two jobs. Services not used within any time period specified on the Order Form may not be carried over into any subsequent period without written consent from Call Centre Connect Ltd. The Customer will be responsible for payment for any unused Services.

Payments

All prices relating to recruiter services exclude VAT;

Recruiter services may be paid on invoice subject to this being agreed in advance.

All invoices are payable within 14 days from invoice date. Late payment will entitle us to suspend provision of Services. Interest will be payable on late payments at the rate of 3% above Barclays Bank plc's base rate from time to time.

Credit card payments

Some of our services require payment to access. The payments are made by credit card using PROTX's secure transaction environment. Please visit PROTX's web site for more information.

Refunds

Termination

1. The Customer may terminate in writing the provision of Services under any Order Form by no less than:

a) Contracts up to 2 months duration require a 30 day notice period

b) Contracts from 3 to 5 months duration require a 90 day notice period

c) Contracts greater than 5 months duration require a 180 notice period

To expire at the end of the contract Month if.

a) We are in material breach of these terms and conditions and have not remedied such breach within ten days of notice specifying the breach and requiring that it be remedied, or:

b) We become insolvent, cease to trade or go into liquidation

Termination by the Customer before the end of the Contract Term may, at our discretion, result in loss of discounts agreed for the entire Contract Term.

2. We may terminate the provision of Services if:

a) The Customer is in material breach of these terms and conditions and has not remedied such breach within ten days of notice specifying the breach and requiring that it be remedied, or:

b) The Customer becomes insolvent, ceases to trade or goes into liquidation.

Limitation of liability

Our total liability to the Customer in respect of any Services, except for death or personal injury caused by our negligence, is limited to the total amount paid to us during the Contract Term for such Services or £300, whichever is the greater.

Site availability

Third party sites

Vacancies posted on callcentreconnect.co.uk may also appear on third party recruitment web sites pursuant to agreements from time to time between callcentreconnect.co.uk and the proprietors of such web sites. Call Centre Connect Ltd does not offer any guarantees or hold any responsibility or liability for the use of such 3rd party sites.

Site rules

We have rules regarding the content and format of jobs posted on callcentreconnect.co.uk. Their purpose is to get results which are presented as clearly and informatively as possible. You agree that we may, at our discretion and without liability to you, remove from callcenterconnect.co.uk any advertisement which is posted in breach of these rules. The rules may change from time to time and you are advised to refer to them regularly.

The Rules are:

No duplicating of jobs at the expense of other clients' jobs.

No gratuitous use of keywords in job descriptions or job titles. Gratuitous means deliberately inserting words, strings of words, or repeating job titles, with the intention of influencing position in the results listing, or increasing the number of page views.

Job advertisements placed on callcentreconnect.co.uk must be for genuine vacancies only, and not for other products or services, either relating to or unrelated to recruitment including, but not limited to, affiliate schemes, pyramid selling schemes or any other so called 'business opportunity'.

URLs or email links (live or text only) are not permitted in the body copy of the job description page.

Illegal Advertisements

Advertisements which appear to discriminate on grounds of sex, race or disability are illegal and may result in proceedings being taken against both the advertiser and the publisher. If we believe that an advertisement may be discriminatory we may at our discretion either amend the advertisement or remove it from callcentreconnect.co.uk without liability to you to make any refund of amounts paid or due to be paid in respect of the posting or otherwise and will inform you accordingly.

Responses to advertisements

You agree to deal fairly and professionally with individuals who may respond to an advertisement you have posted and not do anything which may bring callcentreconnect.co.uk into disrepute. You will indemnify us from and against any claim brought by an individual against callcentreconnect.co.uk arising from your breach of this obligation or any other of these terms and conditions.

We do not guarantee any response to your advertisement or that responses will be from individuals suitable for the job advertised. It is your responsibility to carry out such checks and procedures as are necessary to ensure that candidates are suitable for the job advertised and have the required qualifications and personal characteristics.

Equipment

It is your responsibility to ensure that you have the appropriate equipment and are connected to the appropriate services to enable you to post jobs to callcentreconnect.co.uk.

Content and links

If your advertisement links to another site you are responsible for maintaining the links and for the content of your advertisement and the linked site. We may remove from callcentreconnect.co.uk any advertisement which contains content or links to a site which, in our opinion, is defamatory, illegal or objectionable or will bring callcentreconnect.co.uk into disrepute. You will indemnify us from and against any claims or liability arising from content or links contained in your advertisements.

Browser policy

Candidate Dealings

You agree to deal with individuals you may contact in a reasonable and professional manner and not do anything which may bring callcentreconnect.co.uk into disrepute. You will indemnify callcentreconnect.co.uk from and against any claim brought by an individual against callcenterconnect.co.uk arising from any breach by you of this obligation or any other of these terms and conditions.

Passwords

Passwords are for the sole use of the person to whom they are issued. We reserve the right to deny access to a password if we believe that it is being used by anyone other than the authorised person or that the user is breaching these terms and conditions.

Content supplied by the Customer

These terms and conditions apply to all vacancy marketing campaigns ('Campaigns') and other material accepted by Call Centre Connect Ltd for display on our web site. By placing any such material you accept these terms and conditions even if you are acting as agent or buyer for the third party advertiser.

You are responsible for the content supplied by you and for ensuring that you have the right to supply it to us and that it complies with all relevant legislation and codes of practice. Should we receive any complaints about material supplied by you or its content we may remove the material from display without reference or liability to you. You will indemnify us against any claim that the material infringes the intellectual property rights or other rights of others or is defamatory or in any other way offensive.

It is the responsibility of any employment agency or employment business (as defined by the Employment Agencies Act 1973) to ensure the advertisements you place on callcentreconect.co.uk comply with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Your sole remedy if we make an error in displaying any Campaign is the cost of re-running the Campaign. We shall not be held liable whatsoever for any loss of profit or business nor shall we have any liability for failure to display the Campaign caused by circumstances outside our control.

Governing law

These terms and conditions shall be interpreted in accordance with English law and all disputes shall be decided by the English courts.

Terms and Conditions of Training Courses

1. Terms applying if you purchase a Call Centre Connect training course(s).

These Terms and Conditions ('Terms') apply to the provision of courses advertised on www.callcenterconnect.co.uk> (the 'Website'). Please read these Terms carefully before purchasing a course.

For the purposes of these Terms:

'we' and 'us' means Call Centre Connect Ltd.
'you' means the learner receiving the Services;
'Services' means (i) the provision of the Course Materials in electronic format via the Website
'Course Materials' means the materials required to complete the Course; and
'Course Fee' means the fee payable for the provision of the Services.

2. Password

As a user of the Call Centre Connect website you will be asked to select a user name and password. As you will be responsible for all activities that occur under your user name and password, you should take care to keep your user name and password confidential. You must notify us immediately of any unauthorised use of your user name or password or if you believe that your user name or password are no longer confidential. We reserve the right to require you to alter your username and password if we believe that they are no longer secure.

The information that you provide to us at any time is subject to the Call Centre Connect Privacy Statement.

3. Privacy

We treat your privacy very seriously. Please read our Privacy Statement if you would like further details about the information we collect and how it is used. By using this Website and submitting personal data you acknowledge and agree that you have understood and accept the terms of the Privacy Statement.

4. Provision of the Services

We will provide you with access to the Course Materials once you have paid for the course. You will need to log on using your chosen user name and password to access the course materials.

You can log onto the Website from any computer using your assigned user name and password but you should be aware that not all computers have the software that will enable you to access all of the Course Materials. In the event that your computer does not have the necessary course players installed you should contact us via the enquiry form on the contact us page of the CallCentreConnect.co.uk website.

You acknowledge and accept that periods of downtime may be required in respect of the Call Centre Connect IT infrastructure in the circumstances outlined in these Terms. You accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

Subject to Paragraph 10, we exclude all other warranties, express or implied, as to the performance and availability of any technical advice, except as expressly stated in these Terms and Conditions. We do not guarantee that the technical advice provided by us will resolve your technical problems. If you decide to take advantage of such technical advice, you should ensure that such advice is strictly followed. If the technical advice provided by us does not resolve your technical problem, you will have a number of options under your contract as outlined in Paragraph 5.

5. Your Right to Cancel the Course

Once you have purchased a Course, if you decide that you wish to cancel, you may do so provided that:

you notify Call Centre Connect Ltd that you wish to cancel your course; and
you have not accessed the Course Materials.

6. Quality of the services

We will use reasonable skill and care in the performance of the services. We will provide the services in accordance with the course description which is set out on the Website.

Call Centre Connect Ltd uses reasonable endeavours to ensure that the Website is available 24 hours a day 7 days a week. Call Centre Connect Ltd reserves the right to suspend access to the Website between the scheduled maintenance window of approximately 012:00 and 05:30 GMT each day. There may also be occasions when access to the Website is interrupted for emergency maintenance or repairs or to carry out upgrades to improve the performance or functionality of the Website. Access may also be interrupted due to failures of telecommunications links and equipment, which are beyond the control of Call Centre Connect Ltd.

We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is on the Website) and we expect you to take reasonable care to verify that the course in question will meet your needs. Further, we do not make any commitment to you that you will obtain any particular result from your receipt of the services or that you will obtain any particular qualification from your receipt of the services.

Except as described earlier in this statement, we do not make any commitment that the Course Materials will be compatible with or operate with the software or hardware on your computer.

In the event that we recommend that you either enable cookies or download certain publicly accessible software to ensure that your computer is capable of accessing the Course Materials, you do so at your own risk.

Additional charges may be payable to third parties for use of the software necessary to view and download the Course Materials. You are responsible for paying these charges.

All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law.

7. Payment by you of the Course Fee

You agree to pay us the course fee (including VAT where applicable). We reserve the right from time to time to change the amount of the Course Fee. The current Course Fee for any course at any given time will be displayed on the Website. In the unlikely event that due to a technical error, the amount of the Course Fee is incorrect, we will notify you as soon as we reasonably can. You will then be entitled to choose between receiving a refund of the monies that you have paid to us (in which case you will not be provided access to the course) or to pay the balance of the Course Fee to us.

8. Our Rights to Stop Providing the Services to You

As an on-line learner, we will make the Course Materials available to you via the Website from the date of payment for the course until the earlier of:

your notifying us in writing, by email or by telephone that you have completed the course and no longer require access to the Services;
your failing to access the course materials for a period of 180 days or more; or
90 days after the course is completed.

On the occurrence of the earlier of the events above, we will suspend your access to the Course Materials. If you wish to subscribe for the Services after your access to the Course Materials has been terminated, you will need to pay again.

We reserve the right to stop providing the Services to you immediately in the event that:

you fail to comply with paragraph 18 of these terms which deals with the manner in which you are permitted to use the course materials and the Website; or
you fail to conduct yourself in an appropriate manner when communicating with us. By this we mean that you act in such a way as to threaten, intimidate or otherwise harass our staff, or that your conduct is violent or threatens the physical safety of either our staff.

If we exercise this right we will notify you via email or your chosen route. We will then immediately suspend your access to the Course Materials.

9. Complaints

In the event that you are not satisfied with any aspect of the services, please contact us using the enquiry form on the contact us page of the Website.

10. Our Liability to You

The exclusions and limitations of liability contained in these Terms do not apply to:

any loss or damage resulting from death or personal injury caused by our negligence;
loss or damages arising from our fraudulent misrepresentation; or
any other losses which may not be excluded or limited by law.

We shall not be responsible to you in the event that we cannot provide the Services to you due to an event beyond our reasonable control, which includes (but is not limited to) events such as, fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body. In the event that we are prevented from providing the services by such an event, we will take all reasonable steps to try to reinstate the provision of the services to you as soon as is reasonably practicable.

In no event shall we be responsible to you for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for any indirect or consequential loss that you may suffer.

We are not responsible to you for any data that you lose either (a) as a result of accessing the Course Materials; or (b) during completion of any course via the Website. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the course materials, and (ii) all data that you are inputting when completing the course.

Except where the above applies, our maximum aggregate liability to you for any claim that you may have against us under or in connection with the provision by us to you of the services which is not otherwise excluded in these Terms (including without limitation where such claim arises as a direct result of any negligent technical advice provided by us) shall be limited to the amount of the course fee which has been paid or is payable by you.

Each provision of this paragraph shall be construed separately as between you and us. If any part is held by a court to be unreasonable, inapplicable or unenforceable, then the other parts shall still apply.

11. Your Right to Use the Course Materials and your Related Obligations

In consideration of receipt by us of the course fee, we grant to you a non-exclusive, non-transferable license [i.e.not to be used by, or transferred to, another person] for you to use the Course Materials for the sole purpose of non-commercial home or work use in connection with the receipt of the Services. As such, you may make copies of the Course Materials as they appear on the Website as necessary incidental acts during your viewing of it, and you may print for your personal use so many pages of the Course Materials on the Website as are reasonable for private purposes.

Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either our copyright or our other intellectual property rights, and / or the copyright or other intellectual property rights of our licensors.

12. General

Subject to the terms of any agreement we conclude with you if you pay for a course, we reserve the right to withdraw all or part of the Website at any time.

These Terms are governed by and shall be construed in accordance with English law. Any dispute arising between us under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts. These Terms constitute the entire agreement between us in relation to the provision by us to you of the Services, and they replace and supersede any prior arrangements between us in relation to the Services. You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in these Terms (which includes, for the avoidance of doubt, the description of the Services set out on the Website). Nothing in this Paragraph shall exclude or restrict our liability for fraud or fraudulent misrepresentation.

The agreement between us which is comprised of these Terms is not intended to be for the benefit of any third party, and shall not be exercisable by any other person under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

The continued use of the Website following any changes to the Terms will mean that you accept such changes.

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