Free Training

Employers can see on your profile which of our training courses you have taken and can also request that you take some of our courses as part of their recruitment process.

New to Call Centres?

Our courses will give you an insight into what it's like to work in a call centre and develop the skills you need to be successful.

Experienced in Call Centres?

Our courses will refresh your existing skill set, demonstrate to employers that you're keen and help you be at your best in the interview.

More about our courses

Courses take less than 20 minutes to complete
There's no need for experience or to be in work
Pass the course once and it stays on your profile forever
They're completely free of charge

Sales Skills

 
sales courses from ccc
  • Building great rapport
  • Questioning to uncover needs
  • Handling objections
  • Closing with confidence

Customer Services

 
customer services course - enhance your chances of recruitment in call centres
  • Emotionally intelligent advisor
  • Customers as advocates
  • Effective questioning
  • Dealing with difficult customers

Manager Courses

 
team manager training at call centre connect
  • Influencing skills
  • Effective coaching
  • Managing performance
  • Motivating teams

Register now or call us today on 08000 560667